Frequently Asked Questions
Have Questions ? We're here to help.
below you'll find answers to some of the most common questions we receive about our rental services. we hope this information is helpful as you plan your event.
if you don't see your question listed here, feel free to contact us- Our team is happy to assist you in any way we can.
01
How Long is the Rental Period?
Our standard rental period is one full day (24 hrs). Need the items longer? We Offer multi-day rental rates;just contact our team for availability and pricing details.
02
Is There a Fee for Delivery?
Yes, we charge a standard delivery fee based on location and logistics. Additional fees may apply for: Deliveries outside standard business hours, Specific time requests or set ups, long-distance transport or Our Priority Delivery option.
03
Do You Set Up Rental Items?
Yes, we do offer set-up services for many of our rental items. Please note this an optional add-on and not included in the base rental price. Contact our office for item-specific setup fees and availability.
04
Is A Deposit Required?
Yes, a 50% deposit is required to reserve your rental items. We cannot hold or guarantee availability without a deposit in place. Your remaining balance is due 72 hrs. prior to delivery or customer pick up.
05
What's Your Cancellation Policy?
Rental Equipment Cancellations:
- Cancellations made more than 5 days prior to the scheduled delivery/install date = full refund. (excluding tents - see tent cancellations policy)
-Cancellations made 3-5 days before the scheduled date of delivery/ Install = 25% of job total restocking/cancellation fee. (excluding tents - see tent cancellations policy)
-Cancellations made within 48 hours prior to the scheduled Delivery/Install Date = 50% of job total restocking/ Cancellation Fee.
(excluding tents - see tent cancellations policy)
-If items have been loaded on the truck but not delivered, a 50% fee applies.
(excluding tents - see tent cancellations policy)
NO REFUND for ITEMS THAT HAVE BEEN DELIVERED OR IN ROUTE TO BE DELIVERED.
No Refunds or adjustments after confirmation for special order, custom designs, or custom Builds.
Rental items can be added within the 5 business days before the date of delivery for no additional charge beyond rental cost, if it can be added to the truck and given the item is available. (excluding tents - see tent cancellations policy)
06
Do I have To Wash Linen Or Rental Dishware When Returned?
No, you are not required to wash linens or dishware. However, all items must be free or food, flowers, or debris. if any linen rentals are:
-soiled beyond normal cleaning
-burned torn, or stained
then a replacement or deep cleaning fee will apply.
Dishware, flatware, and glassware must be:
-rinsed free of food
-placed in proper container provided
If these items are returned with any food or debris on or in them we will charge a disposal and cleaning fee in addition to the rental fee.
07
Am I responsible for Broken, Damaged or Missing Items?
Yes. Clients are responsible for for all items listed on their invoice from the time of delivery through pickup.
This Includes:
- Loss or damage while in your possession
- Items broken during event use
- Missing items upon return or pickup
A replacement fee will be charged for all items that are damaged, lost, or not returned.
08
What Sized Linen Will Fit My Table?
use the size chart below to match your table shape and dimensions with the recommended linen size for your table.
Click the chart to enlarge and explore your options.
Still unsure? Contact our team- we're happy to help you choose the perfect fit!
09
What is Your Tent Cancellation Policy?
Tent Cancellations:
- Tent cancellations made 60 days or more prior to the scheduled date of delivery/ install will receive a full refund.
- Tent cancellations made 16-59 days prior to the scheduled date of delivery/install will incur a 25% of job total restocking/cancellation fee.
- Tent cancellations made 15 days or less prior to the scheduled date of delivery/ install will incur a 50% of job total restocking/cancellation fee.
Please note ALL trucks are loaded the day before delivery.
10
Do you have a showroom?
Yes, we do ! Our showroom is available by appointment only and offers a curated look at many of our most popular rental items- including linens, tableware, and event decor.
We invite clients to schedule a personalized visit to:
- View and compare linen colors & Textures
- Try out seating options
- Browse tabletop displays and curated event set ups
- work one- on- one with an event specialist
To book your appointment, please call us at (239) 263-5471 or use our contact form to request a time that works for you.
Appointments are typically available Tuesday - Thursday 10am- 3pm.
11
Do you offer event rentals in Fort Myers, Estero, or Cape Coral?
Yes, absolutely! Party Time Rentals and Special Events proudly serves all of Southwest Florida, including Naples, Fort Myers, Bonita Springs, Estero, Cape Coral, Marco Island, Sanibel, Captiva, and surrounding communities.