Frequently Asked Questions
Below Is a List of the questions we are most commonly asked and so we hope that you find the following Information helpful. If there are questions you may have that you do not see an answer to listed here please feel free to contact us and we will gladly assist you in any way possible.
How Long is the Rental Period?
Rental Items are a standard 1 day rental Period ( 24 Hours ). Should You need these items for longer than this we have multiple day rates, Please call us for more information and availability.
Is There A Fee to Deliver?
Yes there is a delivery charge. This fee is determined by location, logistics,and if it will fall outside of normal business hours. We will accommodate most requests if applicable , however there maybe be additional fees incurred. Please call us to discuss your needs.
Do You Set Up Rental Items?
We do offer the service for set up of items , but this is at an additional cost beyond the rental fee. Please call us for more information.
Is A deposit required?
Yes, We do require a deposit of 50% in order to reserve and place a hold on rental items. We will not hold any items without a deposit having been placed. The balance for the rental contract is due to be paid in full 48 Hrs. prior to date of delivery.
What's Your Cancellation Policy?
Rental Equipment Cancellations
Cancellations made more than 5 days prior to the scheduled delivery / install date will receive a full refund. (excluding tents, please see tent cancellations for details.)
Cancellations made 5 business days or less but more than 3 days before the scheduled date of delivery/ Install will be subject to a 25% of job total restocking/cancellation fee. (excluding tents, please see tent cancellations for details)
Cancellations made 72 hours or less prior to the scheduled Delivery/Install Date will be subject to a 50% of job total restocking/ Cancellation Fee. (excluding tents, please see tent cancellations for details)
Cancellations made after the items have been loaded on to the truck/ but not delivered to location will incur a 50% of job total restocking/cancellation fee.
THERE WILL BE NO REFUND OF ITEMS THAT HAVE BEEN DELIVERED OR IN ROUTE TO BE DELIVERED.
Changes can be made prior to the 5 business days before the date of delivery for no additional charge. Rental items can be added within the 5 business days before the date of delivery for no additional charge beyond rental cost, if it can be added to the truck and given the item is available.(excluding tents, please see tent cancellations for details)
Do I have To Wash Linen Or Rental Dishware When Returned?
No, You do not need to wash the linen or Dishware. However, all linen must be returned free of any food , floral, or other miscellaneous debris. If any linen is torn, burned, or soiled beyond cleaning , a replacement fee will be charged in addition to the rental fee. Dishware,Flatware, and Glassware we also require to be free from debris and placed back in the vessel in which they were delivered. If these items are returned with any food or debris on or in them we will charge a disposal and cleaning fee in addition to the rental fee. .
Am I responsible for Broken, Damaged or Missing Items?
Yes, The Customer is responsible for all items Listed on the invoice at all times, any loss which occurs at the customer's facility, place of event or while in their possession will be the customer's responsibility.We charge a replacement fee for all items damaged or lost.
What Sized Linen Will Fit My Table?
All Linen is ideally cut to fit specific sized tables.
We have a chart here to help you in your selection.
Please select image to enlarge.